Why subscribe?

The CX Fixer is where I write about customer experience leadership. Not the version you find in vendor whitepapers. The version that exists in organisations: the broken escalation paths, the support teams that have stopped speaking up, the knowledge bases that nobody reads, the promotions that go wrong, the metrics that look fine on a dashboard and mean nothing in practice.

I have been doing this for twenty years. I have fixed things, broken things, and occasionally fixed things I had broken myself. (That last part happens more than I would like to admit.)

If you work in or around customer experience, and you want to read something that treats you like someone who is actually in the room rather than someone who needs to be sold a framework, this is for you.

No paywalls. No sponsored content. Just the work.